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Refund Policy

Effective Date: 23 May 2026

Refund Policy

Effective Date: 23 May 2026

Last Updated: 23 May 2026

This Refund Policy explains the rules and conditions regarding payments, refunds, cancellations, and service-related charges for services provided by YG SoundLab ("YG SoundLab", "we", "our", or "us").

YG SoundLab is owned and operated by YG CORPORATION, a sole proprietorship based in Delhi, India.

1. Service Nature

YG SoundLab provides digital services including:

  • Music distribution
  • Cover song distribution
  • Release management
  • Metadata processing
  • Digital delivery to streaming platforms
  • Related artist services

Due to the digital and service-based nature of our platform, refunds are subject to the conditions outlined below.

2. Current Pricing

Current standard pricing:

₹499 INR per track

(Lifetime Distribution)

This may include:

  • Digital distribution
  • Platform delivery
  • Cover song licensing support where applicable

There are currently:

  • No annual renewal fees
  • No recurring distribution charges

YG SoundLab reserves the right to modify pricing, introduce taxes (including GST), or add future service charges at any time.

3. Non-Refundable Situations

Payments are generally non-refundable once any of the following occurs:

  • A release has been submitted for review
  • Metadata processing has started
  • Cover license processing has started
  • Distribution delivery has begun
  • Streaming platform submission has occurred
  • The release has been approved or published

Refunds are also not provided for:

  • Change of mind
  • Incorrect metadata submitted by the artist
  • Delays caused by streaming platforms
  • Rejections due to platform guideline violations
  • Poor audio quality
  • Copyright disputes
  • Artist-side mistakes
  • Removal requests after distribution

4. Eligible Refund Cases

Refunds may be considered only in limited situations, including:

  • Duplicate payments
  • Technical billing errors
  • Failed submissions caused solely by platform-side system issues
  • Orders that were never processed by YG SoundLab

Approved refunds are issued solely at the discretion of YG SoundLab.

5. Rejected Releases

If a release is rejected due to:

  • Metadata issues
  • Artwork problems
  • Formatting errors
  • Correctable platform guideline issues

Artists may edit and resubmit the release without paying additional submission charges.

This resubmission benefit applies only to the originally paid release.

6. Cover Song Licensing

Where cover song licensing support is included:

  • Licensing review and processing may take additional time
  • Refunds are generally not available once licensing procedures begin

Artists are responsible for ensuring submitted cover songs comply with applicable laws and platform requirements.

7. Fraudulent Activity

No refunds will be provided if an account or release is suspended, removed, or terminated due to:

  • Fake streams
  • Artificial traffic
  • Copyright infringement
  • Fraudulent activity
  • Policy violations
  • Abuse of the platform

YG SoundLab reserves the right to permanently restrict services in such cases.

8. Chargebacks & Payment Disputes

Unauthorized chargebacks or fraudulent payment disputes may result in:

  • Immediate account suspension
  • Release takedowns
  • Royalty holds
  • Permanent account termination
  • Legal recovery action where applicable

Users are encouraged to contact support before initiating disputes with banks or payment providers.

9. Payment Gateways

Payments may be processed through third-party payment gateways including but not limited to:

  • Razorpay
  • Paytm
  • PhonePe
  • Stripe
  • Cashfree
  • PayU
  • Other supported providers

YG SoundLab is not responsible for:

  • Gateway outages
  • Banking failures
  • Third-party processing delays
  • Payment processor technical issues

10. Processing Time for Approved Refunds

If a refund is approved:

  • Processing time may vary depending on the payment provider
  • Bank or gateway processing may take several business days
  • Refunds are generally returned to the original payment method where possible

Additional gateway or banking deductions may apply and are outside YG SoundLab's control.

11. Contact for Billing Issues

For refund requests or billing concerns, contact:

YG SoundLab

Delhi, India

Support Email: support@ygsoundlab.in

Please include:

  • Registered email address
  • Transaction details
  • Payment proof
  • Description of the issue

12. Changes to This Refund Policy

YG SoundLab reserves the right to update or modify this Refund Policy at any time without prior notice.

Updated versions will be published on ygsoundlab.in and artists.ygsoundlab.in.

Continued use of our services constitutes acceptance of the updated policy.

Questions? Email support@ygsoundlab.in

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